Privacy Policy (Australia)

Last updated: 22 January 2026

The Muse Edit Co (ABN 71 628 599 828) (“The Muse Edit”, “we”, “us”, “our”) is committed to protecting your personal information and handling it in an open and transparent way in accordance with the Privacy Act 1988 (Cth)and the Australian Privacy Principles (APPs).

If you have any questions, or want to make a privacy request or complaint, contact us at support@muse.net.au(Attn: Privacy).

1) What this policy covers

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with muse.net.au (the “Website”) and when you use our services, including purchasing, shipping/collection, customer support, consignment/buy-outs, and authentication/administration.

2) What personal information we collect

We collect personal information that is reasonably necessary to operate the Website and provide our services.

A) Information you provide to us

This may include:

  • Name

  • Email address

  • Phone number

  • Shipping/delivery address and delivery instructions

  • Billing address

  • Order details and communications with us

  • Consignment/buy-out details (including payout bank details where applicable)

  • Item details for luxury resale and authentication (see Section 5)

B) Information collected automatically (online identifiers & usage data)

When you use the Website, we may collect:

  • IP address, device and browser information, operating system

  • Approximate location (derived from IP)

  • Pages viewed, clicks, time spent on pages, referral URL

  • Cookie identifiers and similar technologies (e.g., pixels/tags)

  • Interaction data with embedded content (e.g., social media embeds or videos)

C) Information from service providers (where permitted)

We may receive information connected to your transaction or service use, such as:

  • Payment status, transaction references, chargeback/dispute status

  • Delivery tracking and delivery confirmation (including signature/ID-check status where applicable)

3) Why we collect and use personal information

We use personal information to:

  • Process and fulfil orders, including shipping, delivery and collection

  • Provide customer support and respond to enquiries

  • Administer consignment and buy-outs, including payouts

  • Authenticate items and maintain marketplace integrity

  • Manage refunds/returns where applicable

  • Prevent fraud, detect security incidents, and manage chargebacks/disputes

  • Maintain records required by law (e.g., tax/accounting)

  • Send marketing communications only where you opt in or where permitted by law (you can opt out anytime)

4) Key categories explained (what we collect, why, and what happens if you don’t provide it)

Name

How we collect it: Provided by you when you place an order, submit a form/enquiry, book an appointment, or consign/sell an item.
Why: To identify you, communicate with you, provide services, prevent fraud, and meet record-keeping obligations.
If you don’t provide it: You can usually browse the Website, but we may not be able to complete purchases, consignment/buy-outs, appointments, or certain support.

Email address

How we collect it: Provided by you; may also be received via platforms you use in connection with our Website.
Why: Transactional communications (order updates, receipts, shipping updates), support, account/security verification, and marketing (where permitted).
If you don’t provide it: Browsing may still be possible, but we may not be able to process purchases or provide key service updates.

Phone number

How we collect it: Provided at checkout or via forms/appointments; may be shared with delivery partners only where needed.
Why: Delivery/collection coordination, urgent support, security/fraud prevention, and SMS/phone marketing only if you opt in.
If you don’t provide it: We may not be able to complete certain deliveries/collections or time-sensitive support.

Shipping/delivery address and delivery details

How we collect it: Provided by you; may also include delivery partner updates (tracking, delivery confirmation, signature/ID-check status where applicable).
Why: To deliver purchases, manage returns where applicable, and verify release of high-value items where required.
If you don’t provide it: We may not be able to deliver items, arrange collection, or complete certain logistics.

Billing address

How we collect it: Provided by you; may be validated by payment providers for verification/fraud prevention.
Why: To process payments, prevent fraud/chargebacks, and issue receipts/tax invoices where required.
If you don’t provide it: We may not be able to process payment or complete purchase.

5) Luxury resale information (consignment, buy-outs & authentication)

What we may collect

When you submit an item for consignment, authentication, or a buy-out offer, we may collect item-related information such as:

  • Photos/videos of the item

  • Brand/model details, size/colour and descriptive details

  • Serial numbers/date codes and other product identifiers

  • Receipts/proof of purchase, provenance or ownership details (where available)

  • Condition notes, damage/disclosure notes, repairs/servicing information

  • Your preferences (consignment vs buy-out), pricing expectations, and communications

  • Assessment/authentication information we generate or obtain (inspection notes, authenticity results, risk flags, offer/valuation details)

Why we collect and use this information

We use luxury resale information to:

  • Assess items, provide quotes, and administer consignment/buy-out transactions

  • Authenticate items and support marketplace integrity

  • Create and manage listings (descriptions, condition grading, pricing)

  • Arrange logistics and manage disputes/chargebacks where applicable

  • Prevent fraud and comply with legal/tax/accounting obligations

What may be made public when an item is listed

If your item is accepted for listing, we may publish on our Website:

  • Item photos, descriptions, brand/model details, condition notes, and price
    We do not publish your personal contact details unless you specifically request otherwise.

If an item fails authentication or cannot be accepted

If an item cannot be authenticated, is assessed as inauthentic, or is otherwise high-risk, we may:

  • Decline to list or proceed with a buy-out

  • Retain limited assessment records necessary for fraud prevention, disputes/chargebacks and compliance

  • Disclose information where required or authorised by law
    We aim to minimise what we keep and share.

6) Payments & payouts (card payments, bank details, and verification)

Card payments

  • Payments on muse.net.au are processed securely by our payment providers (such as Stripe and/or Squarespace Payments).

  • We do not store full credit/debit card numbers on our servers.

  • We may receive limited payment information such as payment status, transaction reference, card brand/type and partial card details (e.g., last four digits), plus billing details for verification and receipts.

Consignment & buy-out payouts (bank details)

If you consign an item or accept a buy-out offer, we may collect your bank details (account name, BSB and account number) to process payouts (and refunds where applicable).

  • We use bank details only for payouts/refunds, fraud/risk management, and required record-keeping.

  • We do not use bank details for marketing.

  • Access is restricted to authorised personnel and approved service providers.

  • We retain bank details only as long as necessary to complete payouts and meet legal/accounting obligations, then delete or de-identify where practicable.

Proof of identity (where required)

For high-value transactions, fraud prevention/chargeback risk, click & collect, or delivery verification, we may request proof of identity and/or proof of payment method.

  • We verify identity in the least intrusive way practicable (e.g., sighting ID rather than storing a copy).

  • We do not use identity information for marketing.

  • If you do not provide verification information where required, we may be unable to release a high-value order or complete certain payouts/transactions.

7) Shipping, Delivery & Collection

If you purchase an item, request delivery, return an item, or send items to us for consignment/buy-out, we may collect and use personal information such as your name, delivery address, billing address, email address and phone number.

We use this information to:

  • arrange shipping, delivery, tracking, signature on delivery, and returns (where applicable);

  • contact you about delivery updates or issues; and

  • verify identity for collection or handover where required.

We may share relevant details with third-party service providers such as Australia Post and other carriers/couriers (where required), delivery partners, and logistics platforms, only to the extent necessary to provide these services.

Collecting purchases & same-day deliveries (identity verification)

If you choose to collect your purchase or use a delivery option that requires verification, we may request to sight identification to help prevent fraud and ensure the item is released to the correct person.

  • We aim to verify identity in the least intrusive way practicable and, in most cases, we sight ID only at the time of collection/handover.

  • We do not keep copies of your ID. Where we need to retain a limited record (e.g., for fraud prevention, chargeback/dispute handling, or where required/permitted by law), we minimise what we keep (e.g., recording that an ID check was completed and the name matched) and store it securely.

  • We may ask you to confirm limited payment details (such as the last four digits of the card used) to match the order. We will not ask for full payment card details.

8) Who we share personal information with

We may disclose personal information to third parties where it is reasonably necessary to operate muse.net.au, provide our services (including luxury resale, consignment, buy-outs and authentication), comply with the law, or protect our customers and our business. These may include:

Payment & platform providers

  • Squarespace (website hosting, commerce platform and site analytics)

  • Payment providers used through Squarespace and related payment processing partners (as applicable)

Delivery & logistics

  • Australia Post

  • Other carriers/couriers where required (express, same-day, high-value or special handling deliveries)

Authentication & verification (luxury resale)

  • Entrupy

  • LegitGrails

Analytics & advertising (where enabled)

  • Google Analytics

  • Google Ads (advertising and conversion measurement)

IT, security & support tools

  • Hosting, security, spam prevention and IT service providers that help us run and protect the Website and investigate issues

Professional advisers & legal

  • Lawyers, accountants, auditors

  • Regulators, courts and law enforcement where required or authorised by law

9) Overseas disclosures

Some providers we use may store or process personal information outside Australia (for example, where providers operate global data centres or are headquartered overseas). Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles, unless an exception applies.

Countries (where practicable): based on the services we use, overseas recipients may include the United States (for example, Google services and Entrupy) and Estonia (LegitGrails).

10) How we protect your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:

  • collecting and retaining only the information reasonably necessary for our services

  • using SSL/TLS encryption when transmitting information

  • access controls and role-based permissions

  • security monitoring, anti-spam and fraud-prevention measures

  • keeping systems and software updated and applying security patches where practicable

  • periodic risk reviews and staff training on privacy/security practices

  • secure disposal: destroying or de-identifying personal information when no longer needed, unless we must keep it by law

No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will take steps to contain and assess the incident and will notify affected individuals and the OAIC where required under the Notifiable Data Breaches scheme.

Additional safeguards for high-value transactions

  • High-value delivery/collection checks (signature and/or ID checks where appropriate)

  • Restricted access for sensitive information (bank details, payout information, verification/authentication records)

If you have any concerns about privacy or security, contact support@muse.net.au (Attn: Privacy).

11) Sale of personal information

We do not sell your personal information.

12) Cookies

A cookie is a small text file that a website stores on your device to help the site function and to collect information about how the site is used. We use cookies and similar technologies (such as tags and pixels) on muse.net.au for:

  • essential website functions (security, navigation, cart/checkout)

  • analytics (Google Analytics and Squarespace Analytics)

  • advertising/measurement (Google Ads conversion tracking), where enabled

You can manage cookie preferences using our cookie banner/settings tool (where available) and through your browser settings. See our Cookie Policy for more information.

13) Do Not Track

Some browsers include a “Do Not Track” (DNT) setting. There is no consistent industry standard for how DNT signals should be interpreted, and at this time muse.net.au does not respond to DNT signals.

You can control cookies and similar technologies through our cookie banner/settings tool (where available) and via your browser settings.

14) Children’s privacy

muse.net.au is not directed to children and we do not knowingly collect personal information from anyone under 18.

If we become aware that we have collected personal information from a person under 18, we will take reasonable steps to delete or de-identify that information unless we are required to retain it for legal or dispute-resolution purposes.

15) Analytics programs

We use analytics tools to understand how muse.net.au is used and to improve Website performance and customer experience. These tools may collect online/usage information such as IP address, device and browser information, pages viewed, and interactions with the Website, typically via cookies and similar technologies.

  • Google Analytics: You can manage analytics cookies via our cookie banner/settings tool (where available) and your browser settings.

  • Squarespace Analytics: You can limit analytics tracking by adjusting cookie preferences and browser settings.

Some analytics providers may store or process information outside Australia. See “Overseas disclosures” for more information.

16) Advertising and remarketing (Google Ads)

We may use Google Ads features (including remarketing and conversion measurement) to measure advertising effectiveness and—where enabled—show our ads to people who have previously visited muse.net.au or interacted with our content.

These features may use cookies or similar technologies to collect online/usage information and may use that information to deliver or measure ads on Google’s networks and partner sites in accordance with Google’s policies.

You can manage advertising/marketing cookies via our cookie banner/settings tool (where available) and through your browser settings.

17) Security and spam prevention (Google reCAPTCHA)

We use Google reCAPTCHA to help protect muse.net.au from spam, abuse and automated attacks. reCAPTCHA may collect and analyse information such as device and browser data, interaction data, and the results of integrity checks, and may send this information to Google for security purposes.

Google may process this information in accordance with its own privacy policy and terms, and processing may occur outside Australia. See “Overseas disclosures” for more information.

18) Data retention

We keep personal information only for as long as reasonably necessary to operate muse.net.au and provide our services, manage disputes/chargebacks and fraud prevention, and meet legal, tax and accounting obligations. When information is no longer needed, we take reasonable steps to securely delete it or de-identify it where practicable.

Examples:

  • Order and transaction records may be retained for tax/accounting obligations.

  • Consignment/buy-out and authentication records may be retained to administer the service, manage disputes, and protect marketplace integrity.

  • Bank details are retained only as long as necessary to complete payouts/refunds and meet legal/accounting requirements, then deleted or de-identified where practicable.

  • Where an ID check record is retained (only where necessary), we minimise what we keep and store it securely.

19) Your rights and choices (Australia)

Access

You may request access to the personal information we hold about you. We may need to verify your identity before providing access. In limited situations, we may refuse access where permitted by law. If we refuse access, we will tell you why (unless it would be unreasonable to do so) and how you can complain.

Correction

You may request that we correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. If we do not agree that it should be corrected, we will explain why and, where appropriate, take reasonable steps to associate your statement with the information.

Marketing preferences

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us. Opting out does not affect service/transactional messages (e.g., order updates, consignment/buy-out communications, authentication updates, receipts, security notices).

20) Exercising your rights (privacy requests)

To request access to, or correction of, your personal information (or to ask a privacy question), contact:

Privacy Contact
support@muse.net.au
+61 466 184 334
Australia
muse.net.au

Identity verification
For security, we may request information reasonably necessary to confirm your identity (such as your name, the email address you used with us, and relevant order/transaction details). We will not ask for full payment card details.

Response timeframe
We aim to respond within a reasonable timeframe and, where practicable, within 30 days. If we need more time, we will let you know.

21) Privacy complaints

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you can make a complaint by contacting support@muse.net.au (Attn: Privacy) with details so we can investigate.

We will acknowledge your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC contact details

22) Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or operational reasons. The updated version will be published on muse.net.au and effective from the “Last updated” date shown at the top.

23) Contact us

If you have questions about this Privacy Policy or how we handle personal information, contact:

support@muse.net.au
+61 466 184 334
muse.net.au
Australia

Helpful links

Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout/
Google Ad Settings: https://adssettings.google.com/
Network Advertising Initiative opt-out: https://optout.networkadvertising.org/