Shipping & Delivery Policy

Last updated: January 2026

At The Muse Edit, every order is packed with care and shipped with tracking. Because we sell high-value luxury items, we use secure delivery methods and may require verification at handover to protect both you and us.

This Shipping & Delivery Policy forms part of our Terms & Conditions and should be read together with our Returns & Refunds Policy. Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under Australian Consumer Law (ACL).

1) Shipping Regions

Australia

We ship Australia-wide. Shipping options and final pricing are displayed at checkout.

International

We offer international shipping to select countries. Available destinations, options, and rates are displayed at checkout.

2) Processing & Dispatch

  • Processing time: Orders are typically processed within 1 business day.

  • Dispatch cut-off: Orders placed before 3:00pm (AEST) on business days are typically dispatched same day. Orders placed after the cut-off, on weekends, or public holidays are dispatched the next business day.

Dispatch timeframes are estimates and may vary during peak periods, promotions, or operational delays.

3) Shipping Options & Pricing

Shipping options, delivery methods, and pricing are shown at checkout and may vary by location and order value.

We may, at our discretion, upgrade shipping security for high-value orders (for example, signature on delivery or handover verification where supported by the courier/service).

4) Tracking, Signature & Secure Delivery

All shipped orders include tracking.

For security and fraud prevention (especially for high-value items), we may require:

  • Signature on delivery, and/or

  • ID verification at handover where supported by the courier or delivery method.

Authority to Leave (ATL)

If you select Authority to Leave or provide instructions to leave a parcel unattended, you acknowledge there is additional risk once tracking shows delivery. This does not limit your rights under ACL, and we will still assist you to investigate delivery issues where appropriate.

5) Insurance

Where offered, shipments may be insured for transit in line with the courier’s terms and coverage limits.

If a parcel is confirmed as lost in transit following a courier investigation, we will work with you to resolve the matter fairly and in line with applicable consumer rights.

6) Delivery Timeframes

Delivery timeframes displayed at checkout are estimates only, not guarantees.

Delays can occur due to:

  • courier network congestion

  • peak periods (sales/holidays)

  • extreme weather events

  • remote/regional routes

  • customs clearance (international)

  • incorrect or incomplete address details

7) Address Accuracy

Please ensure your delivery address and contact details are correct at checkout.

We are not responsible for delays, non-delivery, or return-to-sender where:

  • the address provided is incorrect/incomplete

  • delivery instructions prevent successful delivery

  • the courier cannot access the location or contact the recipient

If an order is returned to sender due to address issues, re-shipping fees may apply. (We’ll confirm the fee with you before re-sending.)

8) International Shipping

Duties, taxes & import fees

International orders may be subject to customs duties, import taxes, or local handling fees imposed by the destination country. These are not included in our prices or shipping fees and are the customer’s responsibility.

International delivery timeframes

International delivery timeframes vary by destination and may be impacted by customs processing and local courier handovers.

International returns

We do not accept international returns for change of mind.

Where a return is required under applicable consumer law (including ACL where it applies), we will provide instructions and handle the matter fairly in line with our Returns & Refunds Policy.

9) Click & Collect (Melbourne)

Click & Collect is available in Melbourne.

Collection requirements:

  • 100 points of ID must be sighted at collection.

  • The order will only be released to the purchaser named on the order, unless an authorised collector is approved by us in advance (please email us before collection to arrange this).

  • We will notify you by email when your order is ready for collection.

We aim to verify identity in the least intrusive way practicable and generally sight ID only (we do not keep copies unless required/permitted for fraud/dispute handling).

10) Local Delivery (Melbourne Metro)

Local delivery is available within a 30km radius of Spotswood, Melbourne.

  • Same-day cut-off: Orders must be placed by 1:00pm (AEST) for same-day local delivery (where available).

Secure handover requirements:
Local delivery is completed only when:

  • signature is provided, and

  • photo ID is sighted, and

  • payment verification is completed (we may request confirmation of the last 4 digits of the card used at checkout)

If these requirements cannot be met, delivery may be refused and the order may be returned to our facility. Re-delivery may incur an additional fee.

11) Damaged Parcels, Wrong Item, or Delivery Issues

If your parcel arrives damaged, appears tampered with, you receive the wrong item, or you believe the item is significantly not as described on arrival:

Please contact us within 24 hours of delivery so we can resolve it quickly.

Email support@muse.net.au with:

  • your order number

  • clear photos/video of the issue

  • photos of the outer packaging (all sides) and shipping label

  • photos of internal packaging (if relevant)

Note: This timeframe helps us lodge courier enquiries promptly. It does not limit your rights under ACL.

12) Lost or Missing Parcels

If tracking has not updated for an unusual period, or tracking shows “delivered” but you have not received your parcel:

  • check with household members/building reception

  • check around the delivery location

  • review the tracking link for delivery notes

Then email us and we will assist and, where needed, initiate a courier investigation.

If the seller arranged the delivery, we are responsible for working with the courier to resolve delivery issues, and we will keep you updated throughout the investigation and resolution process.

Courier investigations can take time. We’ll stay in contact throughout the process.

13) Contact

If you have questions before ordering (especially for sizing, inclusions, condition, or delivery options), please contact us:

support@muse.net.au